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InPlace Administrators can access to the complete InPlace support portal by logging into DevRev.
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Whether you’re an admin, student, supervisor, or agency partner, find answers to the frequently asked support questions below.
InPlace Software - Administrator FAQs
InPlace Administrators have access to a library of support features and a team of support specialists. Visit our Administrator Support Portal to connect to all features. Release Notes | Support Help Articles, Videos and Guides | Submit Support Ticket | Community Articles
Administrator access to the Support Desk & Portal.
For Administrators, InPlace has a support desk and portal maintained via DevRev. Administrators can use the support portal to access additional information and submit support tickets.
For Administrators only: Access Support Desk Here.
Help using features and applications in InPlace.
InPlace includes a comprehensive Help Library with documentation, videos, and more. To access the full InPlace Help Page, log into your InPlace account.
From there, click your profile name in the top right corner and select ‘Help’ from the drop-down menu. The ‘Help’ button will take you to the complete InPlace support library.
Issues integrating with Student Record System or other Third Party Application.
InPlace integrates with most student record systems and many third party applications. If you’re experiencing integration issues, please contact your InPlace Support Team via the Support Desk.
How do I enable a new license feature?
To enable a new license feature, please contact InPlace via the Support Desk, your Customer Success Manager, or Account Manager.
InPlace Network - Administrator FAQs
To access our full InPlace Network Support library, please login to your Zendesk account.
Administrator access to the Support Desk & Portal.
For Administrators, InPlace Network has a support desk and portal maintained via DevRev. Administrators can use the support portal to access additional information and submit support tickets.
For Administrators only: Access Support Desk Here.
Who do we contact for Billing Questions?
Please contact your Customer representative.
What browsers/devices are supported?
InPlace works on Chrome, Firefox, Safari, and Edge, plus tablet and mobile devices.
Is my data secure?
Yes, InPlace follows strict data protection regulations and is hosted per regional requirements on Microsoft Azure (e.g., GDPR, PII, PIPEDA, FERPA).
InPlace undergoes an annual SOC2 Audit.
InPlace Software - Student FAQs
InPlace Student Users should always contact their school’s Placement, Field, or Work Integrated Learning Coordinator for further information or instructions on accessing and using InPlace.
Help to logging into InPlace.
InPlace uses your institute’s (university or college’s) Single Sign-On authentication for access to your account. These are the same credentials for accessing your university or college accounts and will redirect from InPlace Sign-On to your institute’s portal to authenticate. If you need help or are trying to log in for the first time, please contact your school or administrator.
Please note: the Forgot Password feature only applies to accounts that do not use your university credentials or Single Sign On (SSO).
Do I need to pay to access my student account?
Some schools require their students to pay directly for access. If this is the case, you will be directed after log on to an online payment page. On this page, you can pay for your InPlace subscription with a credit card (Amex, Visa, MasterCard, or Discover). Once your credit card has been approved, the system will automatically activate your account, enabling you to continue using InPlace.
The subscription paywall is only applied once you are allocated a placement so any information on your profile, compliance, preferences, applications, and more, can be submitted or uploaded before placement allocation.
I've graduated and still need to access my InPlace account.
All your information, such as assessments or log books, will still be stored on your InPlace profile at the universities discretion.
Please contact the relevant university staff for access.
My compliance, application, prerequisites have not yet been approved or verified.
You may need to submit compliance, prerequisites, or an application as part of your placement. Your coordinator manages this process or verification. If a Background Check provider is integrated with InPlace, this information is typically pushed nightly from an integrated Background Check provider to InPlace.
I can’t see my placement.
Placements may be published at the discretion of your coordinator, please contact your school’s coordinator if assistance is required.
Submission of timesheets or Log Books
Log Books are submitted daily or weekly and record your time on placement as clinical logs, case logs, or reflections.
The Log Book template is fully configured and managed by your institute. Students should direct all questions on the content, fields, and more to their school’s Coordinator.
How do I add or remove days from my Log Book?
As a user, you can add, remove, or delete days – up to a point. Once a day is submitted, it can be withdrawn until or unless it has been ‘approved’ or ‘finalized.’ If you accidentally add a day and wish to delete it, select ‘withdraw’ and delete the associated sessions. You can then delete the day. If you do not see the ‘Delete Log Book’ icon, please save the Log Book, and the Delete Log Book icon will appear.
If your Log Book has been ‘approved’ or ‘finalized,’ you must request that your institute coordinator or Supervisor/Preceptor set it to revise so you can adjust it.
Additional help and support.
When logged into InPlace, under your username, click ‘Help’ to review and browse the InPlace Documentation and Support Content. For further information or instructions on accessing and using InPlace, contact your School’s Placement, Field, Clinical, or Work Integrated Learning Coordinator.
InPlace Network - Student FAQs
InPlace Student Users should always contact their school’s Placement, Field, or Work Integrated Learning Coordinator for further information or instructions on accessing and using InPlace.
What is InPlace Network?
InPlace Network is a platform designed to streamline the management of work or clinical placements. It assists students with uploading prerequisites, completing onboarding, scheduling assignments, tracking progress, and connecting with contacts and supervisors throughout their placements.
How do I log in?
Log in using your university or college credentials, with your email address as your username.
If you have an existing account: Search your email inbox for an “Account Generation” email from “InPlace Network.”
Are you logging in directly to a Hospital, Healthcare Network, or Employer? Use the following links based on your region:
- Australia: https://au.inplacenetwork.com
- Canada: https://ca.inplacenetwork.com
- United Kingdom: https://uk.inplacenetwork.com
- United States: https://us.inplacenetwork.com
If you are logging in via your University (InPlace) or Education Provider, use your university email and password through your institution’s Single Sign-On (SSO).
How do I find my placement details?
Upon logging in, the home page will display your “To Do” items and Notifications. Navigate to “My Placements” to view assigned locations, dates, and supervisor contacts.
What if I have issues with my placement?
Contact your university placement coordinator. Alternatively, use the support options available in your dashboard, which will display the relevant Education Provider contact information.
For Additional Help: Access the comprehensive Help Library by logging into your InPlace account. Click your profile name in the top right corner and select “Help” from the drop-down menu.
Do I need a Subscription or pay to access my student account?
Some schools may require students to pay directly for access. If applicable, you will be redirected to an online payment page to view your placement or submit a request. You can pay for your InPlace subscription using a credit card (Amex, Visa, MasterCard, or Discover). Your account will be activated automatically upon payment approval.
NOTE: The subscription paywall is only applied after you are allocated a placement. You can submit or upload profile information, compliance documents, preferences, applications, and more before placement allocation.
Where do I add prerequisites?
You may be prompted or required to submit prerequisites such as Compliance or Onboarding. This could range from Background/Police Check, Vaccination Evidence, Onboarding Modules or Attestations. This is entirely at the discretion of the Healthcare Provider.
Any Outstanding Prerequisites will be prompted with a To Do item on the Home page. Click to Upload and submit document, status, expiry. Verification may be required by your institution.
Click your profile ‘My Details’ to see all Prerequisites submitted and Verification Progress. Or a specific placement to see what is required for a specific placement.
InPlace Software - Supervisor FAQs
To access our full InPlace Support library, please login to your Zendesk account.
Help to logging into InPlace.
InPlace uses your institute’s (university or college’s) Single Sign-On authentication for access to your account. These are the same credentials for accessing your university or college accounts and will redirect from InPlace Sign-On to your institute’s portal to authenticate.
Help using features and applications in InPlace.
InPlace includes a comprehensive Help Library with documentation, videos, and more. To access the full InPlace Help Page, log into your InPlace account. From there, click your profile name in the top right corner and select ‘Help’ from the drop-down menu. The ‘Help’ button will take you to the complete InPlace support library.
Updating my details and view access.
Update My Details: To update personal information, click the dropdown from your Username in the top right-hand corner of your InPlace screen and select “My Details.” From this page, you can edit your details.
View Access: Only Admins can view access levels. You know you are an admin if you can view the Admin > Users page. From there, search for your profile. The Roles portion of your profile details will outline which Role is set to your account. The Role dictates your level of access.
Approving Timesheets or Log Books.
Individual Approval: Once a student has submitted their hours, the supervisor will receive a notification under the Supervisor’s To-Do List on their InPlace Dashboard. Click the notification to access the student’s Logbook or Timesheet directly. After reviewing the information, the supervisor can select “Approve” or “Finalize” near the bottom of the screen.
Bulk Approval: Supervisors can also bulk approve Timesheets and Log Books. To do this, navigate to the Logbook or Timesheet list you want to approve. Select the check boxes next to the preferred entries. Then, the supervisor will see a “Bulk Action” option above the list.
Responding to Assessments, Surveys or Forms.
For surveys, assessments and forms, supervisors will receive a notification under the Supervisor’s To-Do List on their InPlace Dashboard. Click the notification to access the item directly.
Supervisors can also view the responses on the My Response page found under the Advanced tab.
InPlace Network - Supervisor & Preceptor FAQs
See below for answers to some of our most frequently asked supervisor questions.
How do I access InPlace Network?
Are you a Preceptor (Healthcare Employee) or an Instructor or Academic Supervisor?
If you have an existing account: Search your inbox for an “Account Generation” email from “InPlace Network.”
Are you logging in directly to a Hospital, Healthcare Network, or Employer? Use the following links based on your region:
- Australia: https://au.inplacenetwork.com
- Canada: https://ca.inplacenetwork.com
- United Kingdom: https://uk.inplacenetwork.com
- United States: https://us.inplacenetwork.com
If you are an employee of the Healthcare Network you may have Single Sign On set up and can access via your company SIngle Sign on.
What is a Supervisor? Academic Instructor vs Preceptor
A Supervisor is a generic term for overseeing the student in a clinical or workplace setting. Oversees student work and performance, while focusing on administrative tasks and compliance.
Instructor (Academic or Staff of an Education Provider): Teaches and trains students in a clinical or workplace setting.
Preceptor (Hospital Employee): Mentors and guides in clinical settings and offers hands-on training and real-world experience.
Where and how do I add prerequisites?
You may be prompted or required to submit prerequisites such as Compliance or Onboarding. This could range from Background/Police Check, Vaccination Evidence, Onboarding Modules or Attestations. This is entirely at the discretion of the Healthcare Provider.
Any Outstanding Prerequisites will be prompted with a To Do item on the Home page. Click to Upload and submit document, status, expiry. Verification may be required by your institution.
Click your profile ‘My Details’ to see all Prerequisites submitted and Verification Progress. Or a specific placement to see what is required for a specific placement.
Where can I see who I am supervising?
On the Home page under Placements you will see a list of only those that you are the Supervisor of. That is current or upcoming placements only. Click through for more details.
All historical Placements are accessible from the main menu.
InPlace Software - Agency Partner FAQs
To access our full InPlace Support library, please login to your Zendesk account.
Sign into InPlace
To access your login URL, please click the appropriate sign-in link below.
- Australia: auth-aut.inplacesoftware.com/
- UK: auth-uk.inplacesoftware.com/
- United States: auth-us.inplacesoftware.com/
- Canada: auth-ca.inplacesoftware.com/
If an agency partner or supervisor is associated with multiple schools, they will select the appropriate school’s URL once they login. The schools abbreviation will then be a part of the URL.
How do I update my details and add colleagues?
Update My Details: To update personal information, click the dropdown from your Username in the top right-hand corner of your InPlace screen and select “My Details.” From this page, you can edit your details.
Add Colleagues: To add colleagues to the Agency Portal, select Agency Details by clicking the dropdown with your Username in the top right-hand corner. Under the Agency Personnel section, select “add personnel.” If you do not see this option, you do not have the appropriate permissions to add personnel and will need your Administrator to add additional colleagues.
View students and placements.
To see Students and Placements, view the left pane of your dashboard titled ‘Student Attendance.’ This panel will display Current and Future Placements. You can toggle between the view options to see by day, student, and more. The menu item students will show all past, current, and future student placements. Click through to see more details.
Note: The information shared is at the university’s discretion.
Help using features and applications in InPlace.
InPlace includes a comprehensive Help Library with documentation, videos, and more. To access the full InPlace Help Page, log into your InPlace account. From there, click your profile name in the top right corner and select ‘Help’ from the drop-down menu. The ‘Help’ button will take you to the complete InPlace support library.
Responding to Requests.
To respond to a Request for Placements, view the middle panel on your dashboard titled ‘Placement Requests.’ Click the Respond button and complete the required information, such as the number of student placements, the schedule for student attendance, and more. Alternatively, in the main menu under Requests, you can see all past, current, and future Requests.
Responding to Forms, Log Books, Timesheets, Assessments or Surveys.
All submitted forms, logbooks, timesheets, assessments, and surveys should appear in your Agency Supervisors To Do List on your InPlace Dashboard. From here, click the notification to respond. Additionally, they will be on the Student placement profile, which will show Forms in the Form tab, Log Book on the Placement Schedule, and Assessments in the Assessment tab.
InPlace Network - Education Provider FAQs
To access our full InPlace Network Support library, please login to your Zendesk account.
Getting Access
Access to InPlace Network for University or College Staff is at the discretion of the Healthcare Provider or Network.
1. Request Access: Email a designated contact person at the Hospital or Healthcare Network (search for Academic Affairs, Clinical Partnerships).
2. Create your Account: Follow the link in the welcome email.
3. Activate your Account: Click the link in the activation email (check your spam folder if needed).
4. Log in: Use your email address and password.
How Do I Submit a Request?
1. Log In: Use your InPlace credentials.
2. Navigate: Go to “Submit Requests” on your dashboard.
3. New Request: Click “Submit a New Request” and enter the necessary details, reviewing available capacity within the Healthcare Network.
4. Attach Documents: Include all relevant information and documentation.
5. Review & Submit: Double-check and submit the request.
Experienced Users: Utilize the bulk upload tools on the home page.
How do I update my details and add colleagues?
To update details: Click the dropdown from your Username (top right) and select “My Details.” To add colleagues: Go to Administration > Personnel and select “Add Personnel.”
How do Education Providers handle Billing Questions?
InPlace Network supports various billing models:
- Some schools may be invoiced for student subscriptions.
- Contact your designated InPlace billing contact or financial administrator.
- Submit requests through the InPlace support portal or contact the InPlace Billing Support Team directly.
Where do we get training or support?
Visit the Network Education Provider Support Portal or request training sessions via your institution’s admin team.
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